Shipping Policy
Shipping Policy
At ALLPAQA PERU, every order you place is handled with care and gratitude. Whether it’s a gift for someone special or a treat for yourself, we want the journey from our hands to yours to be smooth, reliable, and full of warmth—just like our alpaca products.
Processing Your Order
We carefully prepare each order within 1–3 business days after receiving your payment. During holiday seasons or promotional events, there may be a short delay—but rest assured, we’ll keep you updated every step of the way.
Where We Ship
We proudly ship worldwide from our fulfillment centers in Arequipa, Peru, and Vancouver, Canada for select collections. Whether you’re in Lima, Vancouver, Toronto, Montreal, Los Angeles, or London, we’re excited to share a piece of Peru with you.
Delivery Times are estimated
We work with trusted carriers to ensure your order arrives safely:
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Peru: 2–4 business days via Olva Courier or Serpost
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USA & Canada: 5–10 business days via DHL, FedEx, or Canada Post
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Europe & International: 7–14 business days via DHL or FedEx
Please note: Some delays may occur due to customs or local delivery service capacity. We’ll always do our best to help you track your package if needed.
Shipping Costs
We offer fair, transparent shipping rates based on your location and order size—calculated at checkout.
Enjoy FREE SHIPPING on orders over $150 USD to North America and Europe. We believe in rewarding your trust.
Customs & Import Duties
For international customers, your country may apply duties or taxes at delivery. These charges are the buyer’s responsibility, but if you have any concerns, we’re here to guide you through the process.
Need Help?
Our customer care team is just an email away. If you have any questions about your shipment—or just want to check in—we’re happy to assist you with kindness and speed.